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SECURITY & TRUST

Confidence for your utility.
Trust for your community.

Your organization manages essential services and sensitive information. Truwave brings security assurance into the conversation, helping your team evaluate our cloud software with confidence.

AICPA SOC for Service Organizations logo
SECURITY ASSURANCE

SOC 2 Type II

Truwave has completed a SOC 2® Type II examination. This assurance is an important part of our commitment to earning the confidence of the municipalities and utility districts we serve.

For your organization: A clear starting point for vendor due diligence and conversations with your technology, procurement, and leadership teams.

PAYMENT SECURITY

PCI certified

Truwave is PCI certified. Payment security is an essential consideration when evaluating software that supports utility billing and customer payments.

For your organization: A foundation for discussing payment security requirements as you plan your billing and collection workflows.

INFORMED EVALUATION

Bring your security questions into the conversation

Choosing enterprise software involves more than comparing features. Your team needs to understand how a solution fits your policies, responsibilities, and review process.

Discuss your requirements

Support your vendor review

Share your security questionnaire, procurement criteria, and assurance requirements with our team so we can discuss the information relevant to your evaluation.

Understand the scope

Discuss the certification details that apply to the products and services you are considering, including your proposed payment workflow and integrations.

Align the right stakeholders

Include your IT, finance, and operational teams early to connect security considerations with the way your utility will use Truwave.

POLICIES & TRANSPARENCY

Clear information, accessible policies

Review our published policies for information about website use and our privacy practices.